MNB Omni Caller — by MNB Research

▶ Live demo — this is sample data. Placing calls and editing are disabled. Explore freely, then request access for the real thing. Request access

Overview

Total calls

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Completed

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Failed / no answer

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Avg duration

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Positive sentiment

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Agents

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Calls per day

Call outcomes

Sentiment

Channel

Recent calls

Place a Call

Dispatch an outbound call

Agent Phone number to call (with country code, e.g. +91…) Call from (optional) Call context (optional — passed to the agent)

Recent dispatches

Calls you place in this session appear here.

Agent Studio

Identity

Agent name

Current voice / model

Welcome message (first thing the agent says)

Voice & model

Voice provider

Voice

Language model

Speech speed (0.5–2.0)

Training — conversation instructions

Each section teaches the agent how to handle one part of the conversation. Edit, add, or remove sections, then Save.

Call Logs

Knowledge Base

Add a source

Sources ground the agent's answers in your own material. Text and web pages are converted to PDF automatically.

Upload a file (.pdf, .txt, .md)

Or import a web page

Or paste text directly

Attach to agent

Select files below, then attach them to the active agent with an instruction on when to use them.

Documents

Bulk Call Campaigns

New campaign

Calls every contact in the list using the active agent. Requires a phone number on the account (see Phone Numbers tab).

Campaign name

Call from

Contacts (one per line: +number, optional name — e.g. +919876543210, Rahul)

Campaigns

Plan & Usage

Admin — Organizations & Access

Access requests & clients

Approve new organizations, delegate agents and phone numbers to them, and set their monthly minute limits.

Phone Numbers

Numbers on the account can be attached to an agent so it answers inbound calls and dials out from that number. Single outbound calls work without one (a platform default number is used).